EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON EMPLOYEE PERFORMANCE OF DANGOTE CEMENT, OBAJA, KOGI STATE, NIGERIA
Keywords:
Total Quality Management, Employee Training, Employee Engagement, Employee PerformanceAbstract
The need for a holistic management practice in every organization cannot be overemphasized. This is because management has realized its need to establish a robust organization. Thus, the study examined the effect of Total Quality Management on the performance of Employees in Dangote Cement, Obajana, Kogi State. A survey research design was adopted for the study. Data were collected using a questionnaire distributed to 401 employees of Dangote Cement Obajana, representing 4.5% of the population of 8,972 employees. Regression analysis of the collected data revealed that Total Quality Management has a positive and significant effect on employee performance at Dangote Cement, Obajana, Kogi State. Specifically, the study revealed that Employee training and employee engagement have a significant, positive effect on employee performance in the organization. The study therefore recommended that Dangote Cement's management improve employee training and engagement to enhance employee performance.
