TOTAL QUALITY MANAGEMENT PRACTICES ON THE PERFORMANCE OF DANGOTE CEMENT, OBAJANA, KOGI STATE, NIGERIA

Abstract

Since the dawn of the Industrial Revolution, the idea that the quality of services and products is of interest to humans has been a driving force behind the success of businesses. Its importance has caused many to research how it affects various aspects of businesses. Hence, this study examines the effect of total quality management on the performance of Dangote Cement, specifically at the Obajana plant in Kogi State. The study adopted a survey research design. The population consists of 8,972 employees of the organization, and a sample of 383 was derived using Taro Yamane's formula. However, 422 questionnaires were distributed to make provision for attrition, and 401 were returned and used. The research employed statistical tools, including correlation and regression analysis, to analyze the collected data. The study revealed that total quality management has a significant and positive effect on the performance of Dangote Cement, Obajana, Kogi State. Specifically, the components of TQM, such as customer focus and employee involvement, had a positive and significant effect, with customer focus having the most effect, as shown by the analysis. The research recommends that the management of Dangote Cement, Obajana, Kogi State, should emphasize the involvement of employees in quality decisions, such as design. Also, the employees should be involved in the strategic planning for quality in the organization.