MOTIVATING PERFORMANCE THROUGH JOB DESIGN AND GOAL SETTING

A THEORETICAL OVERVIEW

Abstract

What is the difference between a garbage collector and waste management agent? Isn't it all about collecting rubbish? Yet, most people would agree that there are more motivational qualities attached to being a waste management agent! Yes, even in the disposal of waste, perceptions, goals, expectations and frames of reference differ across different designs (or packaging) of essentially the same job. Can the design of a job and the setting of goals really motivate performance? We are convinced they can and the aim of this paper is to show you how.