EVALUATING TRAINING AND DEVELOPMENT PROGRAMS ON EMPLOYEE PERFORMANCE: A STUDY OF IMO STATE CIVIL SERVICE COMMISSION

Abstract

This study evaluated the impact of training and development programs on employee
performance in Imo State organisations, focusing specifically on the Imo State Civil Service
Commission. It examined three critical dimensions of training effectiveness: training content
relevance, frequency of training, and post-training support, and how each relates to task
performance, productivity, and achievement of performance goals. A total of 311 respondents were
selected using stratified random sampling, and data were collected through a structured four-point
Likert scale questionnaire. The responses were analysed using Multivariate Analysis of
Covariance (MANCOVA) in SPSS version 23. The findings revealed a statistically significant
relationship between training content relevance and task performance, indicating that well-
structured and job-relevant training enhances employee efficiency. Similarly, the frequency of
training programs had a significant effect on productivity, affirming the value of regular and
consistent training for civil servants. The demographic analysis indicated a balanced representation
across age, gender, department, and years of service, enhancing the reliability of the results. Based
on the findings, the study concluded that training and development are vital components for
optimizing civil servant performance. It recommended the customization of training content,
institutionalization of regular training schedules, and implementation of robust post-training
support systems.