SURFACE EMOTION AS PREDICTOR OF ORGANIZATION CITIZENSHIP BEHAVIOUR (OCB) AMONG LECTURERS IN INSTITUTION OF HIGHER LEARNING
The paper investigated surface emotion as a predictor of organization citizenship behaviour (OCB) among lecturers of Akanu Ibiam Federal Polytechnic, Unwana Ajikpo in Ebonyi State, Nigeria. Two hundred and eighty-eight (288) lecturers participated in the study which comprised of male and female, married and unmarried, junior and senior lecturers of the polytechnic. The age ranged from 27 - 60 years with a mean age of 35 - 65 years. A survey research, regression and ANOVA statistics were adopted in the study. Surface emotion, question (SEQ) developed by Diefendorff, Croyle and Gosserands (2005) which they tagged "Emotional Labour Strategy Scale (ELSS)",
and Onyishi (2007) organization citizenship behaviour (OCB) scale were used for data collection. Two hypotheses were tested namely: surface emotion will not significantly predict organization citizenship behaviour (OCB) among lecturers of Akanu Ibiam Federal Polytechnic Unwana, Ajikpo in Ebonyi State and the second hypothesis, there will be no significant difference on organization citizenship behaviour of participants who show low surface emotion. B asked on the result obtained after the statistical analysis, the first hypothesis was rejected
because there was a significant effect of surface emotion on organization citizenship behaviour (OCB) among lecturers of AIFPU, Afikpo.(beta=.14, P < .01) and the second hypothesis on low and high surface emotion on OCB was tested and it showed that lecturers who manifested high surface emotion exhibited more OCB than those who showed low surface emotion F(1,287) = 5.46, P < .01. The implications of the finding and recommendations were made for further research and as guide for employers of labour. The paper recommended that employers of labour should make sure that worker understands emotion display rules guiding their organization in order to always apply them.