FORMATION AND COMMUNICATION TECHNOLOGY (ICT)-BASED OFFICE SKILLS REQUIRED BY OFFICE MANAGERS FOR EFFECTIIVE JOB PERFORMANCE IN GOVERNMENT MINISTRIES IN IMO STATE

Abstract

The study assessed the information and communication technology (ICT)-based office skills required by Office Managers for effective job performance in government ministries in Imo State. Two research questions were raised and two null hypotheses for the study were tested at 0.05 level of significance. The study utilized descriptive survey research design. The population of the study was 213 Office Managers from all Federal and State government ministries in Imo State. There was no sampling. A questionnaire was used to collect data. Mean was used to answer the research questions and t-test was used to test the hypothesis. The results of the analysis showed that desktop publishing skills, web page skills, power-point skills, excel spreadsheet etc are all needed for the Office Managers job performance. Office Managers from Federal and State government Ministries did not differ significantly in their rating on the required of ICT skills needed by Office Managers for effective job performance in Government Ministries in Imo State; hence the null hypothesis was accepted. It was therefore concluded that all the ICT skills enumerated in the study are required because they all positively influences the job performance of Office Managers in Government Ministries in Imo State. Consequently, it was recommended that the various Government Ministries should prioritize the training and re-training of Office Managers on ICT skills for effective job performances among other recommendation.