A STRATEGIC ANALYSIS OF WORKPLACE GRIEVANCE RESOLUTION AND ORGANISATIONAL PERFORMANCE: EVIDENCE FROM THE FEDERAL AIRPORTS AUTHORITY OF NIGERIA

Authors

  • Adeshola Oluwaseyi Peter Department of Business Administration, Thomas Adewumi University, Oko-Irese, Kwara State, Nigeria
  • Charles Adefikayo Jimoh Department of Business Administration, Thomas Adewumi University, Oko-Irese, Kwara State, Nigeria
  • Fred Ojochide Peter Department of Business Management, MIVA Open University, Yaba, Lagos State, Nigeria
  • James Aransiola Ishola Department of Business Administration, Thomas Adewumi University, Oko-Irese, Kwara State, Nigeria
  • Bunmi Sarah Adeoti Department of Business Administration, Thomas Adewumi University, Oko-Irese, Kwara State, Nigeria

Keywords:

Employee Grievances, Employee Relations, Leadership Style, Organisational Performance, Organisational Productivity

Abstract

Unaddressed employee grievances lower morale, disrupt harmony, and reduce productivity, yet many organisations overlook effective grievance management. This study investigates the impact of employee grievances on organisational performance, focusing on the
Federal Airports Authority of Nigeria (FAAN) in Lagos State. It focuses on leadership style, communication, and employee relations as key dimensions influencing productivity, efficiency and effectiveness. Using a quantitative approach, data were collected through structured questionnaires from 75 of 80 sampled employees and analysed with regression models. Findings reveal significant
positive relationships between leadership style and organisational productivity, as well as employee relations and organisational effectiveness, while communication enhances efficiency. The study concludes that unresolved grievances hinder performance with emphasis on the need for proactive grievance management. It recommends regular reviews of organisational policies and practices to
identify and address employee concerns, thereby promoting harmony, boosting morale, and fostering a supportive work environment that enhances overall productivity and effectiveness. 

Downloads

Published

2026-08-22

How to Cite

Oluwaseyi Peter, A., Adefikayo Jimoh, C., Ojochide Peter, F., Aransiola Ishola, J., & Sarah Adeoti, B. (2026). A STRATEGIC ANALYSIS OF WORKPLACE GRIEVANCE RESOLUTION AND ORGANISATIONAL PERFORMANCE: EVIDENCE FROM THE FEDERAL AIRPORTS AUTHORITY OF NIGERIA. African Journal of Social and Behavioural Sciences, 16(6). Retrieved from https://journals.aphriapub.com/index.php/AJSBS/article/view/3769

Issue

Vol. 16 No. 6 (2026)

Section

Articles