IMPACT OF LANGUAGE PROFICIENCY AND INTERCULTURAL EXPERIENCE ON CONFLICT MANAGEMENT AMONG ACADEMIC STAFF IN NIGERIA

Abstract

This study examines the relationship between cross-cultural dialogue and
conflict management, focusing on the roles of language proficiency and intercultural
experience among academic staff at Kwara State University, Nigeria. Using survey data from
272 respondents, the study found that both language proficiency and intercultural experience
positively impact conflict resolution effectiveness, with intercultural experience showing a
more substantial effect. The data were collected from 272 respondents through a structured
questionnaire, representing a 94.77% valid response rate from the initial sample of 287
academic staff. The study was hinged on the theoretical strength of the resource-based view
(RBV) which was proposed by Barney in 1991. Multiple regression analysis was used to test
two null hypotheses. The findings revealed that both language proficiency and intercultural
experience significantly influence resolution effectiveness. Language proficiency had a
modest positive impact (β = 0.134, p < 0.01), indicating that increased language skills
contribute to better communication and conflict resolution. Intercultural experience
demonstrated a stronger positive relationship (β = 0.755, p < 0.00), indicating that individuals
with more diverse cultural experiences are better equipped to handle conflicts effectively.
The model explained approximately 69.7% of the variance in resolution effectiveness (R² =
0.697), demonstrating the substantial influence of language proficiency and intercultural
experience on these outcomes. The study concluded that while language proficiency
facilitates clearer communication, intercultural experience plays a more substantial role in
enhancing conflict resolution capabilities. Recommendations include investing in language
training programs and promoting opportunities for intercultural exposure to improve
organizational conflict management strategies.