ON-THE-JOB TRAINING TECHNIQUES AND PRODUCTIVITY OF HOTELS IN OWERRI, IMO STATE, NIGERIA

Abstract

This study focused on on-the-job training techniques and the productivity of hotels in Owerri, Imo State. Four research objectives, four research questions and four research hypotheses guided the study. The study employed a survey research design and a questionnaire served as the instrument for data collection. The data collected are presented in tables and were analysed using simple percentage mean statistics and Pearson correlation statistics through SPSS. The study identified that staff orientation/induction training has a significant impact on output maximization; staff orientation/induction training has a significant effect on efficiency, job rotation and output maximization; are significantly related, and job rotation has a significant influence on efficiency. The study concludes that when organizational employees are well trained, they will put in their best in performing their functions, which will lead to organizational stability and high performance. Based on the findings, it was recommended that hospitality industries, especially those in hotel establishments, effectively offer on-the-job training to their workers to achieve improved performance. Again, hotel industries should pay great attention to orientation and induction training.