E-GOVERNANCE AND HUMAN RESOURCES DEVELOPMENT IN NIGERIA’S PUBLIC SECTOR

THE ROLE OF ICT

Authors

  • Glory Chikaodi Olorunfemi University of Nigeria, Nsukka
  • Ogochukwu Kaycee Okeke University of Nigeria, Nsukka
  • Eze Ifeyinwa Jennifer University of Nigeria, Nsukka

Keywords:

E-government, Human Resources, Development, Public Sector, ICT, Service

Abstract

Globally, governments all over the world have implored the use of information and communication technologies (ICTs) in attempt to improve the quality of administration
and effective service delivery especially in the public sector. Thus, the development of the human resources (employees) as the most vital aspect of any organization, to explore and man the technological administrative advancement, social change and innovations for quality
service delivery, efficiency and transparency becomes very important. The aim of this paper is to examine and expose the role of ICT in e-governance and human resources development in Nigeria’s public sector. The study explored secondary data, while actor network theory (ANT) was employed as the theoretical framework. The study holds the view that for effective service delivery and efficient working of e-government in Nigerian public sector, there is need for human resources development through the compulsory implementation of ICT based facilities in our public sectors. The study therefore, recommends that there is need for provision of quality and quantity infrastructure that will improve e-government implementation which will aid effective and quality service delivery. It also recommends that government should enact information and communication technology (ICT) laws that make computer literacy a compulsory aspect for every public or civil servant at all levels of government by ensuring constant training and computer-based development programme, including promoting the use
of ICT facilities among its workforce in the public sectors.

Author Biographies

Glory Chikaodi Olorunfemi, University of Nigeria, Nsukka

Centre for Entrepreneurship and Development Research, Department of Public
Administration and Local Government

Ogochukwu Kaycee Okeke, University of Nigeria, Nsukka

Social Sciences Unit, School of General Studies

Eze Ifeyinwa Jennifer, University of Nigeria, Nsukka

Social Sciences Unit, School of General Studies

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Published

2023-05-13

How to Cite

Olorunfemi, G. C., Okeke, O. K., & Jennifer, E. I. (2023). E-GOVERNANCE AND HUMAN RESOURCES DEVELOPMENT IN NIGERIA’S PUBLIC SECTOR: THE ROLE OF ICT. African Journal of Social and Behavioural Sciences, 13(1). Retrieved from https://journals.aphriapub.com/index.php/AJSBS/article/view/2019

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