DRIVING ORGANIZATIONAL PERFORMANCE THROUGH NETWORK CAPABILITIES IN DEPOSIT MONEY BANKS IN DELTA STATE

Authors

  • Olannye A. Peter Delta State University, Abraka, Delta State, Nigeria
  • Lawrence Agogo Delta State University, Abraka, Delta State, Nigeria

Keywords:

Network Capabilities, Information Network, Informal Social Network, Marketing Network, Business Development Network, Managerial Network Organizational Performance

Abstract

This study focuses on the effect of network capabilities on organizational performance of deposit money banks in Delta State. The specific objectives are to ascertain the influence of information network on organizational performance, to find out the influence of informal social network on organizational performance, to determine the effect of marketing network on organizational performance, to examine the influence of business development network on organizational performance and to determine the effect of managerial network on organizational performance The study adopted the descriptive survey research. The population of this study consists of employees and customers of Keystone Bank, Wema Bank and Eco Bank, Delta State. The sample size of two hundred and seventy seven (272) was obtained using Taro Yamani sample size formula. A stratified sampling technique was used. The study was driven by primary and secondary data. The data were analyzed using correlation and regression analysis as analytical tools. The study concluded that employees collaborate through informal social network with each other to achieve organizational goals a clear indication that inter-departmental social network is functional
and in the long-run has enhanced relationship with customers and made decisions that affect the relations with customer easy. The study recommends that firms should ensure knowledge capabilities acquisition to employees through on the job trainings, mentorship programs, coaching, attending workshops and supporting them in accomplish organizational goals and
objectives.

Author Biographies

Olannye A. Peter, Delta State University, Abraka, Delta State, Nigeria

Department of Marketing and Entrepreneurship

Lawrence Agogo, Delta State University, Abraka, Delta State, Nigeria

Department of Marketing and Entrepreneurship

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Published

2022-09-13

How to Cite

Peter, O. A., & Agogo, L. (2022). DRIVING ORGANIZATIONAL PERFORMANCE THROUGH NETWORK CAPABILITIES IN DEPOSIT MONEY BANKS IN DELTA STATE. African Journal of Social and Behavioural Sciences, 12(2). Retrieved from https://journals.aphriapub.com/index.php/AJSBS/article/view/1562