PERCEPTION OF ATTITUDE OF HEALTH-CARE PROVIDERS, ACCESSIBILITY AND COST OF HEALTHCARE SERVICE ON CLIENT SATISFACTION OF CHILD HEALTHCARE SERVICES IN PHCS IN ALIMOSHO LGA OF LAGOS STATE.

Abstract

 The objectives of this study was to examine clients’ satisfaction with attitude of health-care service providers, accessibility, and cost of child health services in Primary Health-care Centres (PHCs) in Alimosho Local Government Area of Lagos State. Descriptive Cross-sectional survey design was adopted and a sample size of 222 women caregivers were randomly selected in stratified sampling of 6 among the 29 PHCs in Alimosho LGA. The age of the women ranges from 16 to 47, giving a mean age of 33 years, and their children were under-five years old. Three hypotheses were tested, and association between variables was found using Chi square. The results show that though clients were satisfied with attitude of the health-care providers (83.1%; χ2=1.933, P>.05), accessibility (84%; χ2=1.034, P>.05), and cost of child health-care service (83%; χ2=2.516, P>.05), there were no significant association between any of the variables and clients’ satisfaction. Based on findings of the study, recommendation was made that Government should continuously train health-care service providers on interpersonal skills to handle their various clients. PHCs should also be built closer to the community so that people can easily access the hospitals within a short distance to their homes.