A REVIEW OF EMOTIONAL INTELLIGENCE IN THE MANAGEMENT SEXUAL HARASS:MENT AND BULLING IN WORKPLACE

Abstract

Despite considerable efforts directed toward the reduction of work related stress, little is known about the content of work place emotions and how it affect work performance. This paper discussed the place of emotional intelligence in the management of the interpersonal stressors of sexual harassment and bulling. It focused on the extent to which the four dimensions of emotional
intelligence: self awareness, self management, social awareness, and relationship management mediate the expression and management of these stressors, by analyzing theoretical and empirical
studies on the subject matter. Using frustration- aggression hypothesis as framework, the paper
opines that sexual harassment and bulling are evidently caused by low emotional intelligence, and
engender aggressive behavior among staff, which escalate stress and predispose to substitute attack responses, low productivity, and  absenteeism, among others. It is recommended that work places should create an emotionally intelligence culture where employees are encouraged to display and
utilize their emotions in a constructive way.