EMOTIONAL INTELLIGENCE AND PERCEIVED JOB STRESS AS DETERMINANTS OF ORGANIZATIONAL COMMITMENT AMONG FUEL DISPENSERS IN OWERRI

Abstract

The role of fuel dispensers in the development of economies like Nigerian economy cannot go unnoticed. They occupy very significant position in the downstream oil sector and play great role in the stabilization of the economy. They work in most uncharitable situations and ensure that the economy does not ground because the fulcrum of Nigerian economy is oil. This study therefore critically examined the link between emotional intelligence and perceived stress as predictors of organizational commitment. Using simple random sampling technique, 200 participants were selected for the study. They were 100 males and 100 females from 4 filling stations in Owerri. Their age was between 18 years to 30 years. Two hypotheses were tested using multiple standard regression. The results indicated that both emotional intelligence and perceived stress predicted organizational commitment of fuel dispensers in Owerri. The study recommends that management of any organization should endeavor to build on the emotional intelligence resources of the employees and remove any impediment that may cause stress among the employees. More so, psychologists especially counselors should be part of management so that they can provide professional advice from time to time to the organization.